Refund & Cancellation Policy

At Kataria Infotech, we value our customers and strive to provide high-quality services. This Refund & Cancellation Policy outlines the terms and conditions regarding refunds, cancellations, and service changes. By using our services, you agree to these terms.

1. General Terms

All requests for refunds or cancellations must be made in writing via email or our official contact channels.
Refunds are applicable only to services purchased directly from Kataria Infotech.
Third-party services or products booked through our platform may be subject to their own refund policies.

2. Cancellation Policy

You may cancel your service request as follows:

**Before service delivery:** Full refund if cancellation is requested prior to the service being delivered or initiated.
**After service delivery starts:** Partial refund may be provided based on the work completed or costs incurred.
**No-show or late cancellation:** No refund will be provided if the cancellation is made after the agreed service time or date.

3. Refund Process

Once a refund is approved, the amount will be credited to the original mode of payment.
Refund processing time may take 7–14 business days depending on the bank or payment gateway.
Refunds may be subject to administrative charges if applicable.

4. Service-Specific Refunds

Some services may have unique refund rules:

Digital Services: No refunds after the service or digital product has been delivered.
Booking Services (like tickets, appointments): Refunds are subject to provider policies and may include cancellation fees.
Promotional Offers: Refunds for discounted or special offer services may be limited to the amount actually paid.

5. Dispute Resolution

If there is a dispute regarding a refund or cancellation, customers are encouraged to contact our support team. We will review the request and respond within 3–5 business days. Our decision will be final in accordance with our policies and applicable laws.

6. Exceptions

Refunds may not be provided in the following cases:

Services already rendered or completed.
Customer failing to provide required information or documentation for service completion.
Non-compliance with service terms or misuse of services.

7. Amendments to Policy

Kataria Infotech reserves the right to amend this Refund & Cancellation Policy at any time. The latest version will be available on this page, and continued use of our services signifies acceptance of any changes.

8. Contact Us

If you have any questions or require assistance regarding refunds or cancellations, you can contact us at:

Kataria Infotech
465/1, Basant Singh Road, Moga, Punjab 142001
Email: support@katariainfotech.com
Phone: 7009648799