Grievance Redressal / Complaint Policy

At Kataria Infotech, we are committed to providing our customers with high-quality services. In the event of any dissatisfaction or complaint, this Grievance Redressal Policy explains the procedure for raising and resolving grievances effectively and fairly.

1. Scope

This policy applies to all services provided by Kataria Infotech and covers complaints related to:

2. Lodging a Complaint

Customers can lodge complaints through the following channels:

3. Complaint Handling Procedure

  1. All complaints are acknowledged within 24 hours of receipt.
  2. Our grievance team reviews the complaint and gathers necessary information.
  3. Resolution is communicated to the customer within 7–10 business days.
  4. If the complaint requires longer investigation, the customer will be informed about the expected timeline.

4. Resolution of Complaints

Depending on the nature of the grievance, resolution may include:

5. Escalation Procedure

If a customer is not satisfied with the resolution, the complaint may be escalated as follows:

6. Confidentiality

All complaints and customer information are treated with strict confidentiality. Only authorized personnel involved in the grievance process have access to the details.

7. Feedback and Improvement

Kataria Infotech uses complaints and feedback as a tool for continuous improvement of services. Patterns and issues are analyzed to prevent recurrence and enhance customer satisfaction.

8. Contact Information

For any grievance or complaint, you may contact us at:

Kataria Infotech
465/1, Basant Singh Road, Moga, Punjab 142001
Email: support@katariainfotech.com
Phone: 7009648799

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